We cannot answer
each feedback individually but if you see a problem and report it, we
will correct it if we update the course. In your feedback, it helps to
identify your hardware and the browser version that you're using. Also,
be sure to mention the name of the course.
We have captured
a number of questions that people have asked about this site. The questions
are divided into two categories: General
and Windows. Note that OS/2 is not supported;
the courseware requires Dynamic HTML. Until recently, this was not possible
with OS/2 browsers. Beta reviewers noted that the latest OS/2 browser
(Netscape 4.6.1) will run the course.
General
Using
Streaming Audio |
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This course
employs HotAudio, a new IBM audio compression algorithm. To hear
audio, just give the HotAudio player time to download fully. The
download is automatic and occurs the first time you go to a slide
in one of the topics (there's no audio on the Main Menu). You don't
have to do anything or find a plug-in! When the download is finished,
you'll hear audio for the slide you're on. Once the player has
downloaded, you can use the player controls to control the audio.
If you can't
hear audio when you take the course, you may have one of several
problems. Check these two things first:
- Make sure
your audio volume is turned up.
- Make sure
you have multimedia capabilities (a sound card) on your machine.
We note the
following technical issue using HotAudio:
- HotAudio
will not work with the IE 5.0 browser if the browser has the the
4.0 JVM. The outcome of using HotMedia in this browser is the
applet breaks after one or two courseware screens. You will no
longer hear audio. To fix this, install the latest JVM (5.0 and
above) from the Microsoft download page. We suggest the JVM Microsoft
(R) VM for Java, 5.0 Release 5.0.0.3167.
If your audio
is not working properly or if you prefer to read, we've provided
most of the lecture text in a scrolling box on the right of the
screen. Code sample screens just have audio, no scrolling text.
If you want to look at the course but not listen to the audio, cut
you audio volume down until you can't hear it.
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Course
Navigation |
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While you're
in the course, we have covered your browser navigation buttons.
All navigation controls, Forward, Back, Reload, Menu and Exit, reside
in the course itself. When you exit the course, browser navigation
is restored.
We note the
following technical issues using IE 5.0:
- Occasionally,
IE 5.0 will complain that the server cannot be contacted. If IE
5.0 asks you to Try Again, click OK and the course should run.
If not, click on the reload button and the course should run.
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Font
Size and Screen Resolution |
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This and other new courses run in a fixed 800X600 window. If your
screen resolution is set to 640X480, part of the courseware window
will be cut off and you will not be able to take the course. Also,
we've noticed that some machines running 800X600 make the text on
our site very difficult to read if your default font is smaller
than 12 point. To fix these problems, adjust your system as follows:
Change Your System Font and Resolution:
- Right click on your desktop
- Select Properties
- On the Display Properties screen, choose the Settings tab
- Verify your settings: 800X600 resolution and small fonts
Change Your Browser Font:
- Select Options from your browser pulldown menu
- Select General Preferences
- Select the Fonts tab
- At "Use the Proportional Font", select Choose Font
- Select a 12 point default font size
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Windows
95/98 Users
Audio
Problems for ThinkPad 760 and 765 Users |
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There's a known
problem with some Thinkpad models running Mwave audio. The audio
plays but it breaks up while it's playing, try installing the patch
for MWAVE.
1. Right click
here and pick "Save Link As" or "Save Target As".
2. Browse to c:\temp. Click Save.
3. Under your Windows95 Start Menu, click "Run".
4. Type c:\temp\patch.exe Click on "OK".
5. The program will launch and walk you through installing the patch.
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